Dear Reader...
Technoplogy and Machinery sector is on a roll as new innovations and investments in research and
development is set to drive the new age demand. It is time
that artificial Intelligence will take on the entire process and
operational sector within the jewellery manufacturing segment.
As we dwell on the subject of State of the art cutting edge tech
tools, AI, R&D, it is but important to scrutinise the tech and
machine tool Industry in terms of Post sale activities. Are we
prepared for the super effective "after sales service" that is
demanded by the customer, are we ready for the "effective
customer support functions" expected by every customer? These
are some of the many questions answered by JTM bureau in this
special report.
Our bureau has developed an important story on "Customer
service" and "after sale support" that is the need of the hour. The
team has interviewed many a stalwarts of the Industry to
understand the importance and challenges faced by the
suppliers towards their respective customers when it comes to
post sale activities. An interesting read.
Customer service has always driven the producers to achieve
optimum quality and efficiency. But with competition brewing
between multinational principals and regional tech producers, it
is only time that the country will witness 24X7 support services
with zero downtime. A dream destination that is perfectly
achievable.
Subbu
Editor
editor@thenewjeweller.com